Phone System Down

Incident Report for DaySmart

Resolved

This incident has been resolved.
Posted Aug 24, 2022 - 13:51 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 24, 2022 - 13:43 EDT

Identified

We have identified the issue to be related to AWS Operational Issue which affects our phone system. We are continuing to investigate a solution at this time.
For updates, please reference https://health.aws.amazon.com/health/status
Posted Aug 24, 2022 - 13:40 EDT

Investigating

We are currently experiencing technical difficulties with our phone system, impacting inbound and outbound calls. We are actively investigating at this time.
Live chat remains functional for support.
Posted Aug 24, 2022 - 13:32 EDT
This incident affected: Phone Support.
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