Issues with Checkout and Appointments

Incident Report for DaySmart

Resolved

This incident has been resolved.
Posted Apr 28, 2025 - 18:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 28, 2025 - 17:13 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 28, 2025 - 15:09 EDT

Investigating

We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.
Posted Apr 28, 2025 - 15:08 EDT
This incident affected: Web Apps and Mobile Apps (DaySmart Salon, Pet, Body Art, Spa Mobile Apps).