"Line Down" Error When Processing Credit Cards

Incident Report for DaySmart

Resolved

This incident has been resolved.
Posted Nov 06, 2024 - 16:06 EST

Monitoring

A fix has been implemented and CardConnect is monitoring the results.
Posted Nov 06, 2024 - 15:42 EST

Update

You can use the following link to follow the incident's updates on CardConnect's website: https://status.cardconnect.com/incidents/bh6yypj0b6sy. We will continue to post updates here as well.
Posted Nov 06, 2024 - 15:17 EST

Identified

CardConnect has acknowledged this an an issue on their end and they are working to resolve the issue. We will update this incident as we receive updates from CardConnect.
Posted Nov 06, 2024 - 14:46 EST
This incident affected: DaySmart Payments Card Processing (CardConnect).
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