Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues
Posted Oct 15, 2025 - 12:17 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 01, 2025 - 09:36 EDT
Update
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
Posted Sep 24, 2025 - 10:34 EDT
Identified
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
Posted Sep 24, 2025 - 10:23 EDT
Investigating
There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps
Posted Sep 23, 2025 - 16:44 EDT
This incident affects: Web Apps and Mobile Apps (DaySmart Remote Access Mobile App).